Ticket Terms and Conditions
Please read these Terms & Conditions carefully before purchasing tickets or attending a RACE Awapuni and Trentham event. By purchasing tickets or attending an event oncourse, you are agreeing to be bound by the following Terms & Conditions.
1.0 Definitions
1.1 RACE means Racing at Awapuni and Trentham Combined Enterprise Incorporated.
1.2 Tickets and Hospitality Packages means admission tickets to public areas, racecourse stands, and/or specified hospitality areas with defined hospitality packages, or such other rooms, events or products provided by RACE at a Venue.
1.3 Venue means RACE Awapuni Racecourse and RACE Trentham Racecourse, as specified on the admission ticket.
2.0 Agreement
2.1 Bookings are subject to the availability of the requested hospitality area and will not be reserved or confirmed until online purchase and full payment is received in accordance with these Terms & Conditions.
2.2 Tickets and Hospitality Packages are non-refundable once purchased, subject to these Terms & Conditions and any obligations RACE owes to any consumer under applicable consumer law.
3.0 Payment
3.1 All bookings for Tickets and Hospitality Packages must be accompanied by full payment in the form of direct credit or by credit card.
3.2 GST will apply to all goods and services supplied where applicable. Prices are in New Zealand dollars and include GST unless otherwise stated.
3.3 All Ticket and Hospitality Packages must be consumed within the timeframe as stipulated by RACE:
(a) Packages inclusive of beverages – RACE accepts no responsibility for late arrivals and the package duration may not be extended beyond the stipulated time under any circumstances. You must provide credit card details or cash for payment of beverages consumed past that time.
(b) Packages not inclusive of beverages – You must provide cash, EFTPOS or credit card details for payment of beverages when purchased.
4.0 Health and Safety
4.1 The Health and Safety at Work Act 2015 requires visitors to take reasonable care that their actions (or lack of action) do not put themselves or others at risk and to follow any reasonable health and safety instructions given to them by RACE.
4.2 Be aware that horses are a hazard on site during racedays. Horses can be aggressive, they can kick, stand on you, and bite. Always be watchful where horses are present. Follow all instructions given by RACE personnel when moving in areas where horses may be present. Stay away from unauthorised access areas unless authorised to do so.
5.0 Use of Facilities
5.1 The serving and consumption of alcohol is subject to liquor licensing laws including the Sale and Supply of Alcohol Act 2012 and its requirements. The management and staff of RACE believe that they have a responsibility to provide an environment that is not only comfortable and welcoming but also where alcohol is served responsibly. With that in mind, the RACE Host Responsibility Policy has been implemented and applies to all events held at the Venue.
5.2 The Venue is a fully licensed venue. “BYO” alcohol is not permitted in any areas, including the infield.
5.3 A dress code applies to all hospitality areas and events oncourse and is enforced. Anyone not adhering to the dress code will not be permitted to enter hospitality areas/events. Please refer to the RACE Awapuni and Trentham website for further information.
5.4 Promotional photographs and film footage is taken on racedays and at racing events. By entering the Venue, you consent to the use of your image by RACE and New Zealand Thoroughbred Racing for promotional purposes.
6.0 Facility Signage
6.1 No branding or signage is permitted in any general or shared room facility.
7.0 Issue of Tickets
7.1 All tickets are e-tickets, meaning you can print at home when suits. Alternatively, you can show your ticket on the day via your phone provided your screen is in good condition.
7.2 The issue of tickets to a particular facility does not permit entry to any other private facility. However, you may access and utilise public areas.
7.3 RACE will not accept responsibility for misplaced, lost or stolen tickets previously issued. Any replacement tickets will be issued at the sole discretion of RACE, and RACE reserves the right to charge for the replacement of any tickets issued.
8.0 Display of Tickets
8.1 Correct ticketing must be displayed at all times and/or on request. Failure to comply will result in entry being refused or removal from the Venue.
9.0 Conditions of Entry
9.1 RACE has the right to deny entry into, or remove ticket holders from, a raceday where RACE has reasonable grounds to do so, including any breach of these Terms & Conditions, including, but not limited to, intoxication, being under the influence of illicit drugs, being inappropriately attired, or deemed by management to be adversely affecting the enjoyment of the raceday by others.
9.2 You may be required to consent to a search of your person and/or possessions before entering the Raceday, and an identification check at any time. Any refusal may see you refused entry to the Venue, or any facility or area within the Venue, or may require you to leave the Venue. No refund of any part of any ticketed event or activity will apply.
9.3 Entry to the raceday may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from RACE directly.
10.0 Alterations to the Raceday
10.1 Some hospitality areas are outdoors. In such cases, no alternative facilities are available in the event of unfavourable weather.
10.2 If any part of the Raceday including, without limitation, a race meeting, any race, performance or event is cancelled, abandoned or postponed, in whole or in part, due to adverse weather or for any other reason whatsoever that is beyond RACE’s control, there is no right to refund or exchange and no obligation is assumed by RACE for the arrangement of a substitute event, performance or any other element.
10.3 Due to unforeseen circumstances it may be necessary for RACE to reschedule the Raceday and, if RACE does so, RACE will use its reasonable endeavours to provide you with a comparable facility on the rescheduled day. If RACE does provide a comparable facility on the rescheduled day RACE is not liable to refund your ticket price.
10.4 Programmes, menus and the duration and timing of performances, events and other activities at the Raceday may be subject to alteration without notice. RACE reserves the right to vary, add, withdraw or substitute advertised programmes, menus, seating arrangements and/or facilities at any time.
10.5 Under no circumstances will RACE be liable to you if RACE is unable to perform its obligations under these Terms & Conditions due to any event or cause beyond the reasonable control of RACE.
11.0 General
11.1 All representations and warranties, whether expressed or implied are excluded to the maximum extent permitted by law. Nothing in these Terms & Conditions affects a Client’s rights under applicable consumer law, to the extent that the Client is a consumer for the purposes of the Consumer Guarantees Act.
11.2 These Terms & Conditions are governed by New Zealand law and the parties agree to submit to the exclusive jurisdiction of the courts of New Zealand.
11.3 RACE may collect personal information from you, and if it does so, it will collect and store that information in accordance with the RACE Privacy Policy available on the RACE Awapuni and Trentham website. Contact details provided when purchasing Tickets and Hospitality Packages can be used by RACE and provided to New Zealand Thoroughbred Racing for promotional, marketing and research purposes.
12.0 Non-Raceday Events and Tickets
12.1 All events booked through the RACE Ticket Store for events that do not occur on a Raceday are governed by their own set of Terms and Conditions. Please refer to individual event pages for full terms of these events.